become effective when the event contract is concluded:

1. Service Scope
The company Berlinagenten organises city event tours with service packages that are to be negotiated individually. For these service packages the company Berlinagenten generally presents the sole contract partner. In exceptional cases Berlinagenten also acts as an agent for a third party provider and explicitly indicates this beforehand. For these third party providers, that are normally just recommended, these General Terms and Conditions do not apply but only the contract relations as respectively agreed

2. Owner
Henrik Tidefjärd, Bornholmer Straße 4, 10439 Berlin, Germany is the owner of the company Berlinagenten. Contracts are concluded with him, except in case that the company Berlinagenten acts as an agent for third parties.

3. Booking and Contract Conclusion
The booking can only be made in writing by fax, by mail or by email. The booking has to indicate clearly the number of participants the service scope and the agreed price.

Should several persons book through a natural or legal person (e.g. a company), this person will be liable for each individual participant as well as the own liabilities, if not stipulated differently.

The content of the offer has to match the content of the booking. Should one party deviate from the content thereof this will constitute a new offer that needs to be agreed in writing by both parties anew.

4. Terms of Payment
The payment for the services of Berlinagenten is due no later than 14 days before the start of the service, in case of near-term bookings for tours and events the payment is due immediately and in full.

5. Liability
Berlinagenten is liable for the
- diligent preparation,
- duly provision of the agreed services,
- dutiful selection of third parties on site in Berlin
- as well as the correctness of the tour description.


Berlinagenten is not liable for
- surprising promises made by third party providers that go beyond the agreed service scope,
- damages resulting from injury to life and health, insofar as the action was not committed grossly negligent or intentional.

6. Cancellation by Customer
Irrespective of the date of the cancellation Berlinagenten have to be paid for any services rendered up to that date that were provided in good faith in the effectiveness of the contract or that occurred due to entering into contracts with third party providers. Berlinagenten undertakes to disclose these in detail.

In addition the following fixed cancellation fees apply:
- up to 25 days prior to the activity 15%
- up to 15 days prior to the activity 25%
- up to 7 days prior to the activity 55%
- as from 3 days prior to the activity 80%
- in case of no-show or cancellation during or after the activity 100%

7. Change of Programme
Berlinagenten reserves itself the right to change the programme under certain conditions, like e.g. weather, force majeure or in case of the change of the service scope of third parties to the best of its knowledge. Should this lead to a reduction of the agreed service this will be reimbursed on a pro-rata basis of the total package. Berlinagenten also reserves itself the right to claim any additional costs that arise in the course of a contract order and that are not covered therein. These additional costs that have to be stated in detail will be advised in advance should these exceed 15 % of the total price.

8. Notification of Deficiencies
In case deficiencies or impairments of performance on the part of Berlinagenten are notified, this needs to be communicated to the tour guide responsible or a contact partner of Berlinagenten immediately upon knowledge of the reason to enable a rectification. Should this notification be omitted in spite of the knowledge of this deficiency and there is no sufficient exculpation this warranty claim is considered as forfeit upon completion of the activity. In case deficiencies are claimed as to third party providers (see article 1), Berlinagenten undertakes to forward this demand competently and diligently. In addition warranty rights in case of third party providers can only be claimed within the scope of the concluded contracts in each case.

9. Insurances
Berlinagenten maintains a public liability insurance. This insurance does not cover the loss of luggage or the theft of valuables except in case of intent or gross negligence.

10. Place of Jurisdiction
Place of jurisdiction is the company location Berlin.

Berlin, 31/10/2008